Customer Service

Shipping & Delivery
Shipments are available to Canadian and US addresses only. Delivery estimates are not a guarantee of delivery dates. Shipments will leave within two business days of payment confirmation (weekends and holidays are not included).  Duties and taxes on shipments made to customers outside of Canada are the responsibility of the customer. In the event that duties and taxes are not paid for by the customer the shipment will be considered abandoned and the customer will forfeit any possibility of a refund. Deliveries refused will be charged a 40% restocking fee. 
Privacy & Security
Any personal information collected is for the purposes of transactions and/or promotions. Customers have the option to receive promotion information from Norwood and can opt out of receiving such promotions at any time. Your information will not be shared or sold with any third parties. Full privacy information is available in the 'privacy policy' link at the bottom of this website.
Returns & Replacements
Returns for store credit or exchange can be made within 14 days of delivery, and can only be done so for unworn, unused and undamaged items. Costs for return shipping is the responsibility of the customer, unless the unlikely event of an order processing error on the part of Norwood is the reason for return. For your protection, it is suggested to return items with tracking information as items being returned that are lost or stolen during shipping are not the responsibility of Norwood. Returns can be done using your original order ID number, name and email address. Be sure to retain your original order information. All returns must have a return authorization number which can be obtained by emailing this form to norwoodshop {at} sasktel.net BEFORE SHIPPING ANY RETURNS OR EXCHANGES. Clearance items are a final sale— no exchanges or store credits will be issued.
Ordering
Orders are subject to verification. This may result in delays of shipment for verification of Paypal payments. Items to be held for local pick up (2401-11th Avenue, Regina, Saskatchewan) will require a printout of receipt upon pick up. In the event that improper inventory levels result in an item being out of stock the fees for the items will be refunded.
Payment, Pricing & Promotions
All orders are processed in Canadian dollars via Paypal (major credit cards are accepted). Pricing for items and shipping is shown in Canadian dollars and is subject to exchange rates at the time of checkout. In the event that an item has been improperly priced we reserve the right to refuse or cancel any orders for the item listed at the incorrect price. If you had already been charged for the item we will issue a credit for the amount charged for the item.
Viewing Orders
An order status can be viewed by clicking the 'orders and returns' link at the bottom of the website and entering the original order information, or by clicking the 'my account' link at the top of the page when logged in to your account.
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